11801 Fountains Way North
Maple Grove, MN 55369
763-425-3800

Frequently Asked Questions

Q: What are the Venetian Waterpark hours of operation?

Answer:
The Waterpark is only open on weekends.
Friday 4:00 pm – 10:00 pm
Saturday 8:00 am – 10:00 pm
Sunday 8:00 am – 2:00 pm

The Waterpark is open extended hours over school holidays and Spring Break.  Please look at our Waterpark Hours for our most up to date hours.

Q: Is admission to the Venetian Waterpark included in my hotel stay?

Answer:
Yes, every hotel stay includes access to the Waterpark.

Q: How many wristbands come with my room?

Answer:
You will receive five (5) wristbands that are included with the room rate.

Q: Does everyone in the waterpark need to wear a wristband?

Answer:
Yes, for safety reasons.

Q: Is access to Venetian Waterpark available to non-hotel guests?

Answer:
No, the Waterpark is available to hotel guests only.

Q: What are the check-in and check-out times of the hotel?

Answer:
Check-in is 4:00 pm and check-out is 11:00am.

Q: Will I have access to the Venetian Waterpark on the day of check-in, but prior to my check-in time?

Answer:
The Waterpark opens at check-in time on Fridays. Saturday arrivals may start using the Waterpark at 12pm, however rooms are not guaranteed to be available until 4pm.

Q: Will I have access to the Venetian Waterpark on the day of check-out, after my check-out time?

Answer:
No, the hotel is not able to give access to the Waterpark after check-out time.

Q: What types of equipment are featured in the Venetian Waterpark?

Answer:
Kids and adults alike will enjoy our Venetian themed indoor waterpark complete with a twilight ceiling resembling a starry night sky. The waterpark is fully equipped with four slides, wading pool, basketball hoops and activity pool.

  • The main features of Venetian Waterpark include:
  • Two 4-story Water Slides
  • A Wading Pool with floor geysers , 3 slides, and two water guns
  • Activity pool with water basketball
  • Walking Bridge
  • Whirlpool
  • Concession Area
  • 1,200 square foot Arcade
Q: How do I find out information about having a birthday party at the Venetian Waterpark?

Answer:
Awesome!  We’re a fabulous place for a birthday party.  Please visit the Parties & Events page for Birthday Party info and how to contact us.

Q: Can groups stay at the hotel and use the waterpark?

Answer:
Yes, all registered hotel guests have access to the Waterpark. To reserve group rooms please contact our Sales Team at 763-234-5253.

Q: Do the water slides have minimum height requirements?

Answer:
Yes, the minimum height required for the large slides is 48 inches.

Q: Is there an age restriction for the spa?

Answer:
Yes, children must be 10 years of age in order to fully use the spa without parental supervision.

Q: Are lifeguards present at the Venetian Waterpark?

Answer:
Yes, lifeguards are staffed at all times.

Q: How large is the Venetian Waterpark?

Answer:
The Waterpark is approximately 25,000 square feet.

Q: Are food and beverages concessions in the Venetian Waterpark?

Answer:
Yes, food and beverage concessions are available during the following times:

Friday: 4pm-10pm
Saturday: 11am-10pm
Sunday: 11am-2pm

The hotel also has Room Service.

Q: Can I bring my own food or beverages into the Venetian Waterpark?

Answer:
No, outside food and beverages are not permitted in the Waterpark.

Q: Are children in standard diapers permitted in the Venetian Waterpark?

Answer:
No, children who aren’t potty trained are required to wear a swim diaper when going into the water. Swim diapers are available for purchase at the hotel front desk.

Q: Are children allowed to wear “floaties”?

Answer:
No, only U.S. Coast Guard approved personal floatation devices are allowed. A limited supply is available in the Waterpark.

Q: What is the cancellation policy?

Answer:
Hotel Reservations are cancellable until 6:00 pm local time the day of arrival.

Q: Are changing areas and locker facilities available?

Answer:
Yes, changing areas and lockers are located in the Waterpark.

Q: Is the Venetian Waterpark easily accessible from the hotel?

Answer:
Yes, the Waterpark is located in the hotel.

Q: Is there a pool just for swimming that is separate from Venetian Waterpark?

Answer:
No, there is not a separate pool area from the Venetian Waterpark.

Q: Are any non-water related amenities available at the hotel?

Answer:
Yes, the hotel has a 1200 square foot indoor video arcade, fitness center, bar and restaurant.

Q: Is access to the Venetian Waterpark included when I use IHG Rewards Club points for my stay?

Answer:
Yes, access to the Waterpark is included when you book an IHG Rewards Night at this hotel when the Waterpark is open, which is on weekends only.

Q: What business services does the hotel offer?

Answer:
The hotel has an onsite business center with computer and printer and free high speed internet throughout the hotel.

FAQ

Waterpark Hours:

Friday: 4pm-10pm
Saturday: 8am-10pm
Sunday: 8am-2pm

The Venetian Waterpark of Arbor Lakes can be enjoyed by adults too!

Relax in the 20 person spa during your escape to the streets of Venice, the stars above help you relax and relish in your stay.  Amenities include food, adult beverages and TV’s in the dining area.   While staying at the Holiday Inn Maple Grove, enjoy the lounge and restaurant attached to the Venetian Indoor Waterpark.  Visit the Shopps at Arbor Lakes and other great attractions in the area, click here for area info.

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